Reservation Terms & Method
• All reservations should be made in writing, indicating the guest names, the arrival/ departure details (date, Flight number and arrival time) type of accommodation plus meal plan.
• All Rooms to be guaranteed in advance by pre-payment.
• Rooming lists together with the exact meal schedule are due to 21 days prior to group arrival, should no rooming list be sent, we will assume that the space reserved is no longer needed and the rooms will be automatically released with no prior notice unless a deposit has been paid.
• Check in time is 14:00 hrs. access to rooms prior to this time will only be offered depending on availability of rooms at the time of arrival, in order to guarantee early check in please stated in your reservation request and it will be subject to availability.
All reservations must be guaranteed with one night room charge by company, cash or major company cheques. Non-guaranteed reservations will be released after 18:00 hrs. from day of arrival and therefore are subject to availability.
Cancellation & No Show Policy (GROUPS & FIT)
Room Reservations cancelled after the release period 21 days prior to group arrival full payment for the first night on HB basis will be charged directly to the Travel Agency account.
Room Reservations cancelled after the release period 72 hours prior to FIT arrival full payment for the first night on HB basis will be charged directly to the Travel Agency account.
In case of NO SHOW on the arrival date a one night No- Show on B.B basis is automatically charged to the Travel Agent account.
All reservations departing before their booked check-out date will be charged for the remaining nights of the original confirmation.
All Cancellations must be in writing and proof of acknowledgment by the hotel, including the cancellation number must be retained.
Above rates are valid until 31th November 2017 and will be reviewed at quarterly periods.
Your company may request direct billing by filling out a credit application request and returning it to Montreal Hotel. Once approved, the hotel will open a company account to which all authorized charges will be credited directly. Each time a credit billing is required, the hotel should receive a fax from the company stating the details of the booking and the billing instructions.
Incase company will not hold any payment responsibility; kindly specify that in fax or email.
If for any reason beyond the hotels or persons reasonable control ( Including but not limited to strikes: Labour disputes: acts, regulations or orders of govemmental authorities : civil disorder; disasters; acts of terrorism; acts of war; acts of Allah; fires; flood or other emergency conditions; any delay in necessary and essential repairs of the hotel) it is impossible or illegal for the hotel or the patron to perform its obligations under this agreement, such non- performance is excused and such party may terminate this agreement without further liability of any nature, and any deposit shall be returned. The parties agree to negotiate in good faith to rebook any event cancelled due to a force majeure event. Deposits may be applied to the re-book event.